UK Shipping
We ship to all Mainland UK addresses but for Northern Ireland, Scotish Highlands and Channel Islands there may be additonal fee's to be paid before we can ship items as these locations cost more to send too on larger items, but we try and send without customers occuring additonal fee's when we can do so.
We cannot be held responsible for any shipping delays due to weather or other external factors.
International Shipping
Our website should calculate the total for most countries however if your country does not show up you may need to contact us first to get a quote. We are unable to ship to some countries unfortunately. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order for overseas we cann't give an exact shipping time it will vary from a few days for most EU locations too longer for further destinations.
Returns Policy
You are welcome to return an unwanted item for Store Credit or a full refund within 14 days.
Should you want to return an item, for whatever reason, please read all of the following information first. Should you have any questions, please contact us.
Please note returns will be minus our postage and packaging costs of around £7.50 and are the responsibility of the customer to send the item back we DO NOT provide return labels.
You are welcome to return an Item within 14 days for Store Credit.
- Items MUST be returned unused, with all original packaging intact and in a re-saleable condition.
- Items MUST be securely packaged using the original packaging
- Please include a note in the parcel with your order number, the name of the item you are returning, and the action you would like us to take.
- Instead of processing a traditional exchange, we will instead credit your Boardroom Account with store credit totaling the value of your returned item minus postage costs. This will allow you to purchase the available stock of your choice, simply paying any extra if you wish to exchange for something that is higher in cost or add additional items to your order. This is a much faster, more efficient way to process your request quickly.
- Returns are usually processed within 7 working days but that can increase to 14 working days during busy periods.
REFUNDS
You are welcome to return an unused item for a refund within 14 days but please note the following:
- Items MUST be returned unused, with all original packaging intact and in a re-saleable condition.
- Items MUST be securely packaged using the original packaging
- Please note original delivery charges are not refundable.
- Please include a note in the parcel with your order number, the name of the item you are returning, and the action you would like us to take.
- We will not process the refund until we have physically received the item back and inspected it.
- We strongly recommend using a signed for delivery service back to us. Our return address is:
The Boardroom
299-301
High Street
Dorking
Surrey
RH4 1RE
- Returns are usually processed within 7 working days but that can increase to 14 working days during busy periods.
- Returns are made back to the same method used for payment.